This video makes me think as I go about my hustle-bustle life, working in the health care arena every day…easy to see patients as data points and staff as names filling in the call calendar. This is a reminder that they are each individuals with hopes, joys, sorrows and fears; weary, excited, disillusioned or naïve. Patients and staff bring their whole selves into each encounter. As much as medical professionals try to be professional…they are human beings first. And patients may be easy or difficult to address. But they are people, not numbers.
May we remember to give grace to the person across from us, walking beside us…even to the one who is unreasonable or demanding or simply not comprehending. You never know what is going on underneath the surface…what their life story is at this very moment.